1. Purpose and intermediation. Valetby operates a technology booking platform. The provider delivers and is responsible for the physical parking, valet, shuttle and vehicle-custody services.
2. Commission. Valetby will apply a 15% commission to bookings generated by the platform unless a different written commercial agreement applies.
3. Availability and bookings. The provider will keep availability, capacity, prices and opening hours current and honour confirmed bookings. If lack of capacity or overbooking is attributable to the provider, it will bear the reasonable cost of an equivalent solution for the customer.
4. Operations, licences and staff. The provider declares that it holds the licences, authorisations, trained staff and resources required for the services offered and is responsible for the acts of its employees, drivers, collaborators and subcontractors.
5. Vehicle custody and liability. From receipt of the vehicle until its effective return, the provider assumes custody and will be liable, where attributable to it, for damage, loss, theft, impacts, accidents, deterioration or misuse. For valet services this includes all journeys and vehicle movements carried out by its staff or subcontractors.
6. Mandatory insurance. The provider will keep all insurance and cover required for its activity in force, including civil liability, custody and, where applicable, driving customers’ vehicles. Valid evidence must be provided and any suspension, cancellation or loss of cover reported immediately.
7. Valetby liability and indemnity. Valetby does not physically receive or control the vehicle and acts as an intermediary platform. The provider will indemnify Valetby against claims, losses, costs or penalties arising from acts or omissions attributable to the provider, its staff or subcontractors, to the extent permitted by law and without excluding Valetby liabilities that cannot legally be limited.
8. Prices, cancellations and no-shows. The provider will keep its prices and conditions current. The cancellation and no-show conditions shown to the customer before confirmation must be honoured.
9. Payments and settlements. Where Valetby processes payment, it may deduct its commission, refunds, chargebacks and adjustments directly linked to the booking before settling the provider amount according to the agreed cycle.
10. Incidents and evidence. The provider will report material incidents without delay. For vehicle damage or disputes it will retain, where reasonably possible, photographs, reports, check-in/check-out records and other evidence required to handle the claim.
11. Data protection. Customer data received from Valetby may only be used to perform the booking, handle incidents and meet legal obligations. It may not be used for the provider’s own marketing without a valid legal basis.
12. Quality, reviews and suspension. Valetby may publish verified reviews and temporarily suspend a provider from sale for safety issues, documentation problems, fraud, non-payment, serious complaints or repeated breaches.
13. Confidentiality and brand. Each party will protect confidential information received. The provider authorises Valetby to use its trading name, logo, photographs and parking information to market its services while the relationship remains active.
14. Term and termination. The agreement is indefinite and either party may terminate it with 30 days’ notice, without prejudice to immediate termination for serious breach. Confirmed bookings must still be honoured unless legally or safely impossible.
15. Independence, law and jurisdiction. The parties act as independent businesses; this agreement does not create employment, partnership or joint venture. Spanish law applies and, subject to mandatory consumer or jurisdiction rules, disputes will be submitted to the courts of Madrid.
